Helpful storefront employees and exceptional inventory contribute to great customer experience but without high functioning technology, it's hard to get a sale across the finish line. Seal the deal with Whitehat's retail IT services.
Overcome Day-to-Day Retail Challenges
Whether big or small, IT challenges within the retail industry can make or break a business. Here are some of the biggest offenders:
Juggling Multiple Hats
The focus of retail staffing is usually centered around delivering high-quality service. This often leaves IT administration on the shoulders of management who are already juggling multiple hats.
Failing Infrastructure
Many retail organizations are too busy updating their product offering and procedures that they neglect to invest in IT. Ultimately, this will result in failing infrastructure.
Customer Data Breaches
Safeguarding sensitive customer information is paramount to maintaining trust. Modern security threats, hackers, and data breaches make protecting data an ever-changing target.
Regulatory Compliance
Operating IT for several locations is difficult on its own, but adding government regulation to the mix can make it an overwhelming burden.
Poor Mobility
Retail professionals that use cellphones and tablets to deliver service need end user experience to function as promised. Without proper mobility, sales can suffer.
Outdated Technology
Reliable retail IT solutions are mission critical but outdated hardware, faulty networks, and poor system integration can hurt internal communication and point-of-sale operations.
At Whitehat our mission is to remove the mystery and risk from corporate IT to deliver a clear, consistent, and process driven IT experience. Our client-focused approach allows us to increase employee productivity by empowering the end user through education and optimized innovative technology.
Stop settling for underperforming IT. Our team is able to transform headache-causing technology into a well-oiled machine. Here's a look at how we make it happen:
24-hour IT support ensures day and night hassle free network functionality, so our clients can worry about promotional goals and customer satisfaction.
Whitehat's cloud computing solutions allow secure access to customer and sales data across multi-location retail facilities and users.
We actively monitor network security to prevent outages, data breaches, hacking, malware, and network vulnerabilities.
Multi-facility data management allows for large retail organizations to streamline their sensitive data and point-of-sale systems in one secure location with reliable access and speedy load times.
A good managed IT service partner can do all of these things and provide you the consulting, design and implementation assistance to get there painlessly.
We love that we can always call or email Whitehat and receive a prompt technical answer to our Citrix questions.
Joe Ferguson Senior Systems Admin Worldwide Clinical Trials
We struggled pulling info for DSH and reached out to Whitehat. Within 30 minutes we had the team on a call and they cleared up the confusion.
When potential clients are on the hunt for an all-inclusive approach to retail IT services, this is the go-to option. Our managed IT offering provides everything from multi-location cloud and hosting to customer data security.
Citrix can be a powerful vehicle for retail transformation but without the right driver, it may not run as intended. Our managed Citrix service helps clients fine-tune their operations and get the end-user benefits they've been looking for.
The Whitehat team helps our clients keep their customers safe from harm and meet regulatory demands through our managed security service. Keep reading to learn how our experts deliver peace of mind.
Device versatility isn't restricted to the B2B sector. Whether retail professionals need to access storefront apps and data from a desktop, mobile phone, or tablet, our cloud and hosting offering ensures dependable service.
As Principal Enterprise Architect with Citrix Systems and now at Whitehat, Pablo leads our Citrix practice working with Fortune 500 organizations in healthcare, banking, insurance, engineering, and energy verticals. Pablo is part of Whitehat’s continuing research efforts leading the development of the “living documentation” platform, self-healing automation, and leading our efforts to continuously improve customer environments and the end user experience.
Our ultimate goal with every client is to improve customer engagements on the shop floor. The journey we take to get there is unique to Whitehat. Here are just a few of the transformations we'll make:
Simplified Infrastructure
Our 1st step when onboarding a new client is minimizing the needed onsite infrastructure. Simplifying IT saves our clients money on expensive support and store downtown. Often times, a 4:1 reduction.
Custom Shopping Experience
With Whitehat, clients maximize customer engagement by leveraging all endpoints from one network. Whether cash register, tablet, or mobile phone, retailers can offer a customized shopping experience.
Improved Floor Agility
30% of annual retail sales occur between Thanksgiving and Christmas. Scale staffing and IT infrastructure together with temporary Citrix check out stations. Our team can make it happen.
Collective Trend Spotting
With the right retail IT solutions, our clients can enable their staff across multiple locations to directly connect with each other to share feedback and trends, greatly improving in-store efforts.
Enhanced Staff Training
Take store training up a notch with Whitehat. Our clients are able to deliver new content for staff training on a routine basis, keeping staff up to date and minimizing store downtime.
Reduced Transition Time
Want to improve customer experience and store revenue? By reducing the transition time between register staff by just a few seconds, the Whitehat team can deliver on both promises.
